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symptoms |
DGT 960 |
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Display remains empty when switched on |
Battery terminals may be bent due to removing the isolation strip |
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Check the connection terminals of the battery and bend them a little to the centre. Lift the center terminal a bit. See Note 1) |
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Battery may be exhausted. Please note that the battery is not included in the warranty. Even a new battery may be exhausted. |
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Check the condition of the batteries or try a new battery |
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When you are sure the battery is OK and the terminals do touch the battery in a proper way follow returning instructions |
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The clock makes a rattling noise when shaken |
It is normal that the red switches have a little room to move |
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One segment of the display stays blank |
Follow returning instructions |
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The switching of the lever or pushing the player buttons (960) has no effect |
Follow returning instructions |
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One of the buttons on the front has no effect |
Follow returning instructions |
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The clock is not standing on all 4 rubber pads at the same time |
Due to the nature of this foldable clock it is likely that it will "wobble" a little bit when operated. |
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Returning instructions |
Contact your retailer for instructions, do not send your clock back without contact |
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what will happen? |
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the date of purchase is less than 6 month ago |
Your clock will be replaced within two weeks by your retailer |
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The date of purchase is more than 6 month ago, but less than 2 years |
Your clock will be replaced within two weeks by your retailer |
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The date of purchase is more than 2 years ago |
the clock cannot economically be repaired by DGT, please try to repair it yourself or dispose of it as electronic waste |
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Note 1): These small operations will not make your warranty void, if still applicable |
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