Warranty procedure for DGT Dealers

Clocks

If your customer returns a defective clock within warranty, please replace it with a new clock from your stock and email the digitally completed Warranty Form to DGT. DGT will acknowledge receipt of the form and send replacement clock(s) with your next order. Please hold on to the defective clock(s) until we ask you to return them.

Issues with e-Boards

If your customer reports a problem with an e-Board, please ask them to contact our customer support by sending an email to support@dgt.nl with the following information:

1. Type of board (USB, Serial or Bluetooth)
2. Board serial number
   
3. Name of the dealer and date of purchase
4. Country of residence
5. A detailed description of the problem, preferably with screenshots or pictures of the board.

We will attempt to resolve the problem directly with your customer. We will keep you updated if the board needs to be repaired or replaced. Many problems can be resolved by the owner under proper guidance from DGT. Please do not return e-Boards without first consulting DGT.