Support

If you have any questions about a DGT product, please see the FAQ. Here you will find the most frequently asked questions and their answers. Not quite sure what to do? Please contact support.

General

Where can I buy a DGT e-Board?
Where can I register my DGT product?
What are DGT Boards?

All 13 questions

DGT Pegasus

How to calibrate your DGT Pegasus
My Pegasus is not responding.
My capture is not recognized by Pegasus.

All 15 questions

Chess Clocks

Which timing option do DGT clocks have?
Where can I buy a DGT clock?
Which 'extra time per move' methods are there?

All 11 questions

Tournament e-Boards

Can I use a (very) long USB cable for my DGT e-Board?
Can I connect a serial e-Board to a computer that has only USB-connections?
Why is my DGT serial e-Board not recognised by my computer?

All 7 questions

Home use e-Boards

Can I use the DGT e-Board with Windows?
How does a DGT e-Board store game information?
Can I use a (very) long USB cable for my DGT e-Board?

All 16 questions

Chess Computers

Where can I buy the retro software for my Revelation II?
Can I use Revelation II as a normal DGT e-Board?
Can I use the DGT Pi without a DGT e-Board?

All 10 questions

Software

Does RabbitPlugin work on a Mac OS?
Should I use the 32 or 64 bit version of the DGT RabbitPlugin?
How can I merge two or more PGN files into one PGN file?

All 5 questions